Shipping policy

Standard Shipping

Homewares, gifts and smaller items are shipped via Australia Post. To keep our shipping rates low, we use automatic shipping calculations to provide the cheapest rate possible for your order and address. Simply add the items to your cart, proceed to checkout, and enter your address to see the shipping price for your order.

Free In-Store Pickup Available

All orders can be picked up free of charge from our Horsham Store at 92 Wilson Street, Horsham. Simply have a copy of your order confirmation handy (on your phone will do) so we can easily locate your order.

Furniture Delivery Zones

Furniture and large items are shipped through our network of trusted local carriers. Due to our regional location most deliveries are quoted on a job-by-job basis, but to make things easy for you we have established a series of delivery zones with fixed-rate delivery pricing.

Zones and Rates

Enter your address at checkout to see shipping rates for your address. Below is a summary of the fixed rates we have on offer:

Horsham Area

$20 for deliveries up to 4km from our store at 92 Wilson St, Horsham.

$40 – 5-24km radius from the store.
$50 – 25-44km radius
$100 – 45-70km radius
$160 – 71-98km radius

These zones cover Horsham, Warracknabeal, St Arnaud, Stawell, Halls Gap, Ararat, Edenhope, Nhill and more.

Hamilton Area

$200 – 12km radius around Hamilton. This zone is centered a little North, on the Horsham side of Hamilton, so please check your address in checkout to be sure of available rates.

Ballarat Area

$250 – 50km radius around Ballarat. This zone is centred between Ballarat and Beaufort and encompasses Maryborough, Avoca, Daylesford, Creswick, and Skipton. Check your address in checkout to be sure of available rates.

Melbourne Area

$400 – 60km radius centred on Laverton (Western Suburbs) and thus capturing most of metropolitan Melbourne and extending West to encompass Geelong, Werribee, Bacchus March, Macedon, Gisborne, and as far north as Wallan. We also cover most inner Eastern Suburbs out to Dandenong, Narre Warren, Cranbourne, Frankston, Mornington, Dromana, and Rosebud (to name a few!).

Custom Shipping Quotes Available

If you live outside of these zones or would like a customised quote for your order, you can either:

  1. Order Now, Fix Up Shipping Later
    To get things moving quickly, finish your order here online and select 'Shipping Quote' as your shipping option at the checkout. We will provide a quote when we receive the order and you have the option to cancel the order if the shipping quote is more than expected.
  2. Contact Us for a Shipping Quote Before Ordering
    Send us an email at support@bjsfurniture.com.au or call (03) 5382 6661 with details of the items you want to order, and we will provide a shipping quote before you place your order.

Back Orders

If you see the 'Back Order' badge on any of our products, it means that the product is not currently in stock in our store, but is available through one of our suppliers.

 

Delivery Timeline

While most online purchases are shipped within 10 business days, some may take longer. You will receive confirmation of the exact delivery date via SMS, phone call, or email. Please allow up to 30 business days for all deliveries. Deliveries to postcodes outside of our regular delivery routes may take longer then expected.

Delivery Location

Goods will be delivered solely to the front door of the address. For apartment or unit block deliveries, items will be delivered only to the ground floor foyer.

Assistance with deliveries and bulkier goods 

Our deliveries are one-man deliveries, and you may need to assist the driver with lifting bulkier items, such as lounge suites, dining tables and bedroom suites as necessary.

Recipient Presence

It is essential that someone is present at the delivery address to receive the order, as our couriers provide a door-to-door delivery service. In the event that you are not home on the scheduled delivery day, your items will be left unattended, and we will send you photo proof of delivery. If you cannot be available to accept the delivery, please contact us to arrange a safe location for your goods.

PO Box Deliveries

Please note that we are unable to deliver to PO boxes. Kindly provide a physical address for delivery when placing your order.

Important Information:
Before placing an order, we recommend reviewing our Return, Repairs, and Refunds Policy, which requires reporting any defective goods within 7 days of receipt. Additionally, familiarize yourself with our Terms and Conditions of Sale when making an online purchase: Terms and Conditions

Shipping Insurance:
Our shipping costs include full insurance coverage for products lost or damaged during transit.

Out-of-Stock Products:

If a product is out of stock, delivery will be delayed until the item becomes available.

Cancellation Policy:
BJ’s Furniture reserves the right to charge a $50 cancellation fee for orders cancelled by the customer within 48 hours of the scheduled delivery date. This fee covers extra handling and re-warehousing costs for already picked and loaded products. In the event of a cancelled order, funds paid will be refunded promptly, and you will receive an email acknowledgment of the cancellation and refund. In addition a 20% cancellation fee will apply on a special order product.

Back Order Lead Times Vary

Lead times on back orders vary significantly, from a couple of days to 8 weeks or more in some instances. This is especially true when it comes to some mattresses and furniture, so if you have any questions about a back order item, please don't hesitate to get in touch with us at support@bjsfurniture.com.au or on (03) 5382 6661 so we can give you a realistic timeline for delivery.