Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@bjsfurniture.com.au. Please note that returns will need to be sent to the following address: 92 Wilson St, Horsham VIC 3400

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@bjsfurniture.com.au.

Faulty or damaged goods 

Where a item is faulty within the first 7 days after delivery or is already damaged on delivery, and the customer notifies BJ’s Furniture of that fault within the first 7 days after delivery, then BJ’s Furniture will:

i)             Replace or Repair the faulty Good at BJ’s Furniture's discretion; or

ii)            If BJ’s Furniture is unable to provide a new replacement, BJ’s Furniture has the option to offer a full or partial refund dependent on the amount of damage to the product.

iii)           Where a new replacement isn’t available, and the customer elects to receive a refund, the refund will be for the amount of the purchase price and the Delivery Cost.

iv)          The 7 Day period will commence on the date that the customer accepts delivery of their product.

Outside of this 7 Day period, faults will be dealt with in accordance with the terms and conditions of the applicable Standard Warranty.

Where Items are already damaged on delivery, BJ’s Furniture requires photographic evidence of the damage to be e-mailed to support@bjsfurniture.com.au before authorizing return of the Item.

It is the responsibility of the Customer to take appropriate care of their furnishings in order to ensure longevity and even wear over time. If the Customer does not care for their items appropriately, misuses them in any way or uses them in ways unintended for the item, warranty claims may be voided at BJ’s Furniture discretion.
General wear and tear is not covered under the 12 month Standard Warranty.

BJ’s Furniture reserves sole discretion to determine whether the Goods are faulty or damaged.

BJ’s Furniture may seek reimbursement of any costs incurred by us when the Product is found to be in good working order.

It is the customer’s responsibility to respond to all correspondence from BJ’s Furniture in relation to warranty claims, in a timely manner. If you do not respond within 7 days of BJ’s Furniture sending an email or communication, then it will be deemed that you do not wish to proceed with your warranty claim and have accepted the goods without fault / as is. There will be no further recourse beyond this time frame and your claim will be dismissed.

Mattresses: Any warranty on any mattress is ONLY valid if a mattress protector has been used for the entire timeframe in which the customer has had the mattress in their possession and rotation of the mattress has occurred every 3 months.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@bjsfurniture.com.au.